Effective date: [August 17, 2025]
At Samitrend, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. Returns
- You may request a return within 30 days of receiving your item.
- Your item must be unused, in the same condition that you received it, and in its original packaging.
- To initiate a return, please contact us at support@samitrend.com with your order number and reason for the return. Our customer support will provide you with return instructions.
2. Non-Returnable Items
- Some types of items cannot be returned, including:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products (unless defective or damaged)
3. Refunds
- Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.
- Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item sent).
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at support@samitrend.com with details and a photo of the issue.
5. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the item.
- We will arrange a prompt replacement or a full refund, including shipping charges.
6. Return Shipping
- You will be responsible for paying your own shipping costs for returning your item unless the product was received damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee we will receive your returned item.
7. Contact Information
If you have any questions about our return and refund policy, please contact us:
Samitrend
Email: support@samitrend.com
Address: 30 N Gould St Ste N Sheridan, WY 82801